IIJmioさん(@iijmio)のカレンダー・ブログ形式Twitter | meyou [ミーユー]

@masakazusekineIPv6が使えないことによる不利益と、多くのお客様が過不足なくご理解可能な説明のあり方を勘案し、このようなご案内としています。お詳しいお客様にはご不満もおありかと思いますが、どうぞご了承ください。いただいたご意見は今後の参考といたします。

@MartytudeI don't have so much confidence on my memory, but "開通しました。SIMカードをご利用いただけます" instruction message may be played at the end of procedure, with success. Thank you.

@MartytudeYes, monthly 2GB/Data-only SIM costs 740yen per month, incl tax. If your smartphone/tablet/Wifi router supports eSIM, then the monthly fee goes down to 440yen per month. Thank you.

@MartytudeYodobashi is supposed to deal IIJmio coupon cards for the top-up, but I have no information which store including online store is actually dealing it. Kiosk terminal at convenience stores like Seven-Eleven, Family Mart, Lawson and Mini-Stop may be easy to access. Thank you.

@MartytudeThe minimum contract period is till the end day of the next month (so it means up to two months). You can freely cancel the contract after then, without any cancellation fee or similar penalty. Thank you.

@MartytudeOur Gigaplan doesn't require credit card issued in Japan, but the credit card with international brand VISA, Master, and AMEX. No debit card is acceptable. Gigaplan offers not only Data SIM but also Voice/Text/Dara SIM but Voice/Text capability requires ID verification by law.

@MartytudeThis IM-B347 is not a prepaid SIM but postpay SIM with contract. You must activate it before use on our web page, with registration of your personal information and credit card number for payment. Thank you.

@Martytude4. SIMカード台紙に記載されている8桁のパスコードを入力してください (put passcode) Actually, most safest way is to wait until instruction voice pauses. Thank you.

@Martytude1. (snip)IIJmioプリペイドパックの開通手続きの方は1を (press "1") 2. (snip)約款に同意される場合は1を押してくださ (press "1") 3. SIMカード台紙に記載されている電話番号を入力後、シャープを押してください (put phone number then "#")

@MartytudeFor example, if you activate your prepaid pack at Jan 1, the remain of 2GB initial data amount is anyhow expired at Apr 30. If you purchase and top up additional data amount in April, then the remain of it is abandoned at the end of July. Thank you.

@MartytudeFor your first question, yes. That works with Prepaid pack. For the second one, data amount both initial setup and charged by top-up is expired at the end day of the third following month, although SIM is continuously valid while you make top-up at least once for four months.

@MartytudeIt might be slightly inadequate for identifying the customer, but if our customer use the prepaid SIM for crime, I'm sorry if you feel upset to hear this, we can offer some important clues for its investigation, for example. Thank you.

@MartytudeYes, because international telephone calls are not able to dial Japanese toll-free number(0120). It can be dialed only from domestic fixed phones and domestic mobile phones. If you don't have your own phone, please use your school, office, dormitory etc phones alternatively.

@MartytudeNo, because Japanese public pay phone can not call to toll free number, beginning with 0120. Also, public pay phone is not appropriate because it is useless to identify the customer, the original purpose. We reject the activation request from unspecified phone number. Thank you.

@MartytudeThank you. I'm not a customer support staff actually. I'm personally in charge of our business strategy, and business development in our head quarter. I'm afraid our customer support center are not supporting other languages including English.

顧客満足度１位の出典はこちらになります。 #IIJmio では現在、顧客満足度No.1記念キャンペーンを実施中です。 ぜひキャンペーンサイトもチェックしてみてください☟ iijmio.jp/campaign/mio.h… #IIJ創業30周年 #いいじゃんIIJmio pic.twitter.com/gwYWp9Evuy

本日「IIJ創立30周年🎊」を記念し、 社員一同でお祝いをいたしました。 🎂にはお馴染みのSIMくんが✨ また、お客様のご支持のおかげで、 この度、4つの顧客満足度調査で１位をいただきました。厚く御礼申し上げます。 今後も多くのお客様にご満足いただけるサービス提供を目指してまいります。 pic.twitter.com/YnkceuTdKA

@MartytudeThat's right. Details were already explained in another reply. Thank you.

@MartytudeThe number for activation is 0120-711-122(toll free). You cannot call from the prepaid SIM itself but from both fixed line or mobile phone. Press “1”, “1” just after connected, then phone number (電話番号), pass code (パスコード) which are both printed on the SIM. Thank you.

@DraMaguado@bic_simDon't you think using your phone number in other mobile operator? If no, then all cancellation procedure can be carried out online at iijmio.jp/customer/cance… . The cancellation is taking effect at the end day of the month, not instantaneously, then your number is lost. Thank you.

@MartytudeYes. If you continue to make top-ups, once for three months typically, then you can use the SIM without expiration. Please note that data amount itself is expired at the end day of the third following month of the top-up, even if the SIM can continuously work with another top-up.

@MartytudeAll activation process is done by using DTMF, the tone signal which sounds when user push the phone button. However all instruction on the phone call is in Japanese, I would instruct you how to push the button even if you can't understand the instruction. Thank you.

@MartytudeNo, you don't have to fill your phone number into web form or any other format. Just call to certain phone number for activation, use a button on the phone to input SIM number to specify the SIM, that's it. We make a record of the phone call, especially caller's phone number.

@gmainasuありがとうございます。また不要なご案内をしてしまい大変申し訳ありません。いただいた情報は社内で共有いたします。

@someonebeniceWe have no unlimit plans in our service portfolio. Maybe your appropriate contact is printed on the brochure or leaflet handed with the SIM. Or simply contact SIM kiosk or SIM stand at the airport. Thank you.

@MartytudeAs I mentioned previously, two SIMs are slightly different, mainly at their activation method, expiration date setback, and operator name. Thank you.

@MartytudeIn this scenario, If you top up at April 30th, then the new expiration date sets at 31th July (three months later). If the top-up date is May 1st, then the new expiration date becomes 31th August as well. Is that OK for you?

@MartytudeFor example, when you activate the SIM at January 1st, then the initial expiration date is April 30th(third following month), even still you can top up the SIM until May 31st (fourth following month).

@MartytudeTwo SIMs are different type from each other. SIM in Prepaid pack displays 'docomo' as the operator name, while SIM in JTS shows 'IIJ' on the smartphone's screen. In terms of your second question, we simply records the caller number when user makes a phone call for activation.

🎉#IIJ創業30周年 記念キャンペーン🎉 第1弾はCoke ON ドリンクチケットを300名様にプレゼント✨ 応募チャンスは3回🔥本日2回目‼️ ①@iijmioをフォロー ②この投稿を12/5 9:59までにRT 当選者の方には後日DMでご連絡✉️ 詳細はこちら🔽 iijmio.jp/campaign/iij30… #いいじゃんIIJmio #祝IIJ30周年 pic.twitter.com/NJbfOMYYRZ

@someonebenicePlease contact your service provider to ask the investigation on it. I'm afraid it doesn't seem our SIM. Thank you.

@gmainasu大変恐れ入りますが、こちらではどのようなバグが（どのような原因で）発生しているか、お客様の契約の詳細をお伺いして調査を承ることができません。IIJサポートセンターまでご連絡いただければ、より詳細な調査を承れて、改善につながるものと思われます。お手数をおかけしますがご検討ください。

@MartytudeIn the case of Prepaid pack, user can top up until the last day of the fourth following month from activation, it means one month from expiration date. After that, the SIM card is completely disabled and any top up will be no longer available. Thank you.

@MartytudeJTS requires user's passport number to identify users, while Prepaid pack requires domestic phone number instead. JTS doesn't extend its expiration when user tops up, while Prepaid pack extends its period for three months with top-up.

@MartytudeWe have 'Japan Travel SIM' in our prepaid service portfolio. This has completely different target customer, international inbound travelers. So please forgive me I didn't explain about it to you.